CVL Think | Plan | Do

The Background

CapitalOne exists in a highly regulated, yet competitive and changing market place. Historically, the company culture (led by audit requirements) was to reward adherence to process above project delivery.

The challenges facing the internal development team were threefold:

1) To achieve a step change in delivery whilst maintaining regulatory compliance 2) To redress the balance between 'process' and 'delivery'
3) To implement a best practice process whilst 80 concurrent projects continued to run

"CVL can only be described as a 'hands-on' consultancy. They bring together the gravitas of the Big 5 but deliver that in a truly hands-on, delivery focused manner. The CVL business model enabled us to rapidly deploy a qualified, referenced resource. They were able to step instantly into large, complex and challenging roles in a way that enabled the internal management team to feel confident in leaving them to their jobs, whilst we did ours."
Tim Butterworth, Head of Programme and Project Management

The CVL Solution

Recognising that strong Programme Management was the key to delivering change, CVL proposed, and delivered, a full Programme Management capability to CapitalOne.

The CapitalOne team was established and 'home grown' from within the organisation. By introducing best-practice experience and guidance, CVL were able to lead - by example - the hands-on implementation of new processes and the Programme Management capability.

The Benefits

CVL were able to step into the business and swiftly establish the Programme Management strategy, accepting full accountability for the project as it developed.

CVL's structure and expertise allowed for self-management, requiring minimal input and supervision, greatly increasing the resource capability of the client and saving them valuable time.