Who we are

Put simply CVL is an independent business and technology consultancy, it is the trusted partner to some of Europe's best-known companies.

Since 1998 CVL has been producing extraordinary results in the retail, media, telecoms and services sectors. We believe that we are the world leaders in bringing this cross-sector expertise together on client projects. Our people possess an extraordinarily broad expertise of real operational experience in a multitude of fields, and we deliver this winning combination in a way that our clients value and enjoy. We believe in bringing together the right team for every project, with experienced professionals chosen on ability and coming equipped with real-world knowledge and insight. Here is the management team who make this happen for our clients:

	Bill James Set up and built online businesses for some of the UK's biggest consumer brands for over 10 years Senior strategist, innovator and operator particularly in digital media, eCommerce and multi-channel retail Board level advisor with experience in retail, travel, telecoms, media and services sectors Others say If you can't find him it probably means he's training for another triathlon
	Chris Boyd Been working with communications and media businesses developing new services, revenue streams and competitive strategies Spent over 20 years in senior roles, designing and implementing major business change associated with market and technology innovation Board-level advisor with experience in effecting major change both within markets and organisations Others say He shows true northern grit - sometimes with a silent 'r'
	Dave Wood Delivery consultant with extensive experience implementing business change, and systems aligned to business strategy Over 20 years' experience, with the last 12 years focused on the telecoms & technology sector Deep understanding of architecture/design, delivery and deployment of complex technology solutions Others say His extreme knitting and off-piste crochet is legendary
	Derek Palmer Over 20 years managing service delivery, technology and business solutions in large mission critical environments in retail, distribution and financial services Focused on containing and reducing IT delivery costs while improving the business value delivered by services Passionate about creating simple, easy to understand solutions that will give businesses a rapid payback Others say Beware! Has been known to jazz up his presentations with a short blast on his saxophone
	Duncan Gee Our Head of Operations, a specialist in planning and managing change in fast-paced professional service companies Over 10 years experience in general management and project-based roles covering finance, IT, HR and sales & marketing Focused on enabling the success of the business, by balancing a strong commitment to meeting functional demands with cultural and political considerations Others say Call him the boomerang, he got away from CVL once but found his way back
	Elena Farragher A customer experience architect with expertise within retail, media, finance and eLearning sectors Specialises in customer requirements definition, conceptual design, interaction design and usability testing 10 years of experience in defining solutions which balance customer needs with business goals to deliver on commercial visions Others say A keen trainspotter, especially the mail trains back to Brighton after she has been persuaded to stay out for just one more
	Emma Speight Experienced multi-channel retail consultant, specialising in eCommerce strategy and implementation Strong operational and delivery heritage from design and analysis through to implementation and change management Experience of projects and programmes within the retail, media, finance and telecoms sectors Others say West Country girl with a thing about shoes and spending an unhealthy amount of time surfing the internet
	Judith Perla 10+ years of experience in HR roles within the consulting industry working as a business partner at the senior executive level Highly experienced in recruitment and sourcing and in finding the right people for the right role Extensive experience in performance management and development, gained in fast paced and well known consultancy companies Others say As a trainee counsellor, she gets plenty of practice with the CVL team!
	Kiran Jutley Has a background in Public Administration and Social Science Combines exceptional people skills and a 'can-do' attitude with multi-tasking organisational skills Senior administrative positions held with a spectrum of organisations including city-based stockbrokers and Marie Stopes International Others say We're waiting with anticipation for the publication of her first novel - and praying that none of the characters are based on us!
	Ray Fowler Applies a solid pragmatic approach to solutions that resolve complex situations in retail supply chains Over the past 20 years has a good solid implementation record for delivering in operations and for clients Excellent knowledge and understanding of all aspects of the needs in the multi-channel retail area Others say Combines a love of photography with a penchant for travelling to distant and dangerous places across the world, the more remote the better
	Rob Millar Rob manages the commercial arm of CVL focusing on development of business focused projects across the media and retail spectrum He has extensive consulting experience on a global basis with major brands across multiple industries Rob can offer expertise across multiple disciplines including business strategy, M&A, change management and business analysis Others say Rob has redefined his post graduate business qualification to mean Must Be Awake!
	Simon Clark Been working on the commercial exploitation of technology (particularly the internet) for over 10 years Has a rare mix of technical knowledge and creative commercial flair Devised and delivered some of the UK's leading retail and media innovation programmes for blue chip clients Others say A true Yorkshireman with a penchant for good food and fine wine so it pays to be a client

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CVL's flexibility and approach ensured a successful project delivered on time and to the requirements.

Kevin Adams, Head of In Life and Performance, Monitoring and Reporting - OneIT, BT
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CVL transferred their knowledge and understanding of concepts and practice of UCD and project management, injecting real vigour and positivity to the project, fully equipping the team to become customer focused.

Katie McAlister, Head of UX and Web Development, TUI
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The team fitted very easily into our creatively-led culture and was able to build a strong rapport with the various stakeholders. They delivered value quickly, which was critical on a launch project on tight timelines.

Dan Cotton, Head of Internet, Emap
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Working with CVL has accelerated our online channel growth with a 100% increase in online conversion and we are excited to see further benefits when implementing the rest of their recommendations.

Chris Thornton, Managing Director Business Services, FTA
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CVL has been experiencing the highs and lows of the programme with us as a team, whilst being able to accelerate our multi-channel programme and achieve our objectives.

Paul Emslie, Head of Argos Multi-channel, Argos
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They brought a wealth of experience from the industry and gave us invaluable advice, cutting to the chase and working effectively with all levels within our business.

Sara Owrid, Head of Merchandise Development, Goldsmiths
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CVL provided the insights for us to understand the difference between multiple channels and multi channel retailing. Their work was both astute and thought provoking.

Simon Leach, Commercial Manager - New Media, QVC
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CVL ensured the specifications were realistic, comprehensive, accurate and delivered on time. They were invaluable in negotiations and above all great to work with.

Michael Stock, Head of Partnership & Contract - BBC Marketing Communications & Audiences (MC&A), BBC
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CVL provided us with key outputs to our future success: a clear understanding of both our business today and what the future could look like and created collateral that fuelled a debate across the board about the overall direction of the business.

Rob Lee, GM Marketing Strategy & Insight, Openreach
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CVL helped to ensure that we fully understood what we needed to do to put in place the right systems, people and processes to manage video clip propositions across our own and syndicated platforms.

Louise Brown, Head of Operations - New Media, Channel 4
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