This new briefing provides clear insight into an innovative approach that we believe will be increasingly adopted by businesses as part of their strategy to meet customer needs - driving change by harnessing the power of customers. We believe that understanding the role of technology along with engaging customers and suppliers in the business improvement process are critical if you are interested in better serving your customers' needs. Download Now » [666 KB]
This research report from CVL investigates the opportunities that exist for utilities and their customers in a fast-changing market where the web, regulatory conditions and environmental demands are altering the landscape. The report concludes with six key lessons to consider when developing the concepts of customer experience and multichannel service delivery. Download Now » [838 KB]
CVL's industry report focuses on the increasing importance of eCommerce and eMarketing teams within the B2B sector. With online B2B being led by the B2C market, online channel management has become much more demanding. The paper challenges businesses to examine how well equipped their eCommerce and eMarketing teams are when placed under the spotlight. Download Now » [777 KB]
How can you re-focus IT resource to improve business performance and deliver good service for less money? This paper sets out our approach to IT optimisation, and includes a case study highlighting CVL's cost-saving initiatives that are improving IT performance at Bauer Media. Download Now » [2836 KB]
CVL researches the challenges of personalisation for media and retail companies in an increasingly interactive environment. The paper includes a breakdown of the key issues that need to be addressed for an effective approach to cross-platform customer management. Download Now » [1635 KB]
A research survey examining what companies from different industry sectors are doing to become more agile in new service development. Our investigation will prompt you to consider whether your business is capable of getting the right service to market faster. Download Now » [1582 KB]
A research survey examining what companies in the Retail Financial Services sector are doing to become more agile in new service development. Our investigation will prompt you to consider whether your business is capable of bringing new services to market more efficiently. Download Now » [1283 KB]
An overview of our full report examining the opportunities that exist for broadband service providers to increase sales by improving the online experience for consumers. It includes analysis of consumer priorities when selecting broadband services, the way in which the top providers are responding to these requirements and CVL's concluding recommendations to the industry. Download Now » [433 KB]
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CVL provided us with key outputs to our future success: a clear understanding of both our business today and what the future could look like and created collateral that fuelled a debate across the board about the overall direction of the business.
Rob Lee, GM Marketing Strategy & Insight, Openreach
Thanks to CVL's expert help and guidance the services migration project had clear, structured management. We were always impressed with the structure and focus of CVL's experts.
Steve White, Head of Channel Operations, Channel 4
CVL provided valuable support during a complex programme that involved significant change to our operations.
Bjarne Thelin, CEO, BARB
CVL quickly understood our ideas and turned them into realisty, providing expertise in the web portal production processes and technologies, commercial management and online advertising models. They were invaluable in discussions.
Kathy Rooney, Publishing Director, Bloomsbury
CVL undertook a full technical due diligence on a central European search engine business. We would be happy to recommend them and will be pursuing future opportunities to work with them.
Romana Tomosova, Director of Corporate Communications, CME
The output provided was both detailed and relevant, proving to be instrumental in our understanding of the acquisition target's systems and our ability to derive synergy benefits from it.
Mark Tschudin, Senior Manager, BT
CVL helped us to construct a far more robust process to understand the gaps in the market and profitably taking a concept all the way from innovation to market.
Dominic Collins, Group Director Of New Media, Trader Media Group
CVL transferred their knowledge and understanding of concepts and practice of UCD and project management, injecting real vigour and positivity to the project, fully equipping the team to become customer focused.
Katie McAlister, Head of UX and Web Development, TUI
CVL operated as part of the team, sharing the highs and lows of programme delivery, whilst always being available to give us an outside perspective when needed.
Stephen Brown, Head of Multi-Channel, Homebase
I do not think we would be where we are today without CVL there, day-in-day-out, joining up the dots for all the various channels.
Rhys Torrington, Commercial Director, GTV