Put simply CVL is an independent business and technology consultancy, it is the trusted partner to some of Europe's best-known companies.
Since 1998 CVL has been producing extraordinary results in the retail, media, telecoms and services sectors. We believe that we are the world leaders in bringing this cross-sector expertise together on client projects. Our track record is formidable; strategic development for already dynamic businesses and implementing strategy effectively for clients across sectors.
Here is a summary of some of our services, and because we believe that we are only as good as the work we've done and how our clients feel about it, you can go straight to the case studies for each service category to find out what we've done and what our clients say about us.
Demystifying the complexities and challenges of eCommerce & Multi-Channel Retailing (MCR). Understanding end-to-end multi-channel processes from user interface design and store planning through to order placement and fulfilment. Defining the optimum operational, customer and technical solutions that will deliver both functionally & commercially. Case Studies »
Defining the roles of all direct and indirect channels to market for B2B and B2C businesses. Developing business cases and operating models designed to support sales and/or service objectives and managing delivery of customer-centric propositions to enable channel optimisation. Case Studies »
Creating and refining IT strategies which are aligned to commercial objectives whilst being pragmatic with a focus on actionable recommendations. Specific services include IT optimisation, benefits maximisation and strategic systems or platform reviews as well as technical architecture and package / partner selection. Case Studies »
Design, analysis and improvement of the supply chain from sourcing through to selling in retail, manufacturing and wholesale including production, inventory control and distribution. From operational improvements to assessment of potential outsource partners and the optimum use of technology to manage complex components of an organisation's supply chain. Case Studies »
Development of sourcing strategies that enhance clients' procurement and partnering capabilities identifying best fit suppliers and IT platforms to deliver business goals and objectives. Specific services include outsourcing management, platform / partner selection and agile contracting. Case Studies »
Developing and implementing business change plans that support the transformation of commercial, operational and financial performance. Creating new target operating models, business processes, operational measures and cost and sales optimisation changes that positively affect business performance. Case Studies »
Developing the understanding of both "Why?" companies should undertake a new strategic direction and "What?" companies should be doing in terms of new proposition development based on market analysis, customer insight, internal capabilities review and business case. Case Studies »
End-to-end support of Mergers & Acquisitions from the build vs buy decision through to long-listing, short-listing, due diligence (technical, commercial and operational), post deal negotiation and post-merger integration for corporate clients and Private Equity / Venture Capitalists. Case Studies »
Bringing the customer perspective into commercial and operational considerations, ranging from strategic direction setting through to project level prioritisation. Using a number of methodologies including the application of User Centred Design techniques and toolkits, including discovery & concept validation research, persona development, interaction design, information architecture & usability testing. Case Studies »
Developing the complete support service for companies that wish to launch new products and services from high-end strategy through to idea generation, product development, launch and in-life. Delivery of the processes that enable businesses to build their own capabilities. Case Studies »
Delivering the full service range (strategy, planning, user experience, partner selection, audits, technical architecture and operational implementations) for the end-to-end digital supply chain across retail, media and telecoms businesses. Case Studies »
Managing project and programme delivery across the full range of sectors and channels. Implementing processes and procedures to ensure project quality and business continuity. Working as part of established teams or as stand alone project owners, including programme management, project management, delivery assurance, quality management, technical architecture and business analysis. Case Studies »
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At CVL we work very hard to keep things simple, and the Strategic Linkage Model is a classic example of this.
Customer experience is at the heart of much of the work we do with our clients' development projects, whether they be focused on propositions, products, services or customer journeys.